One layer between your rollout and the work getting done. Not five.
We plan, staff and manage the cabling, POS, RFID, security, electrical and fixture work your stores need, then keep it running after the doors open. One PM owns the site from survey to closeout.
Leadership has run multi-site rollout programs for 20+ years, including RFID shielding installations and technology rollouts across fleets of several hundred stores. The trade partners are the same ones from those programs. The company is new; the bench is not.
| Program | Multi-site rollout, refresh and ongoing service |
| Coverage | United States, Canada, Mexico |
| Languages | English and Spanish, PM and field |
| Model | PM core plus vetted trade-partner bench |
| Sizing | Single-site pilot to 200+ store waves |
| Contract | One contract, one point of contact |
Rollouts don't fail on any one trade. They fail in the gaps between them.
- No one owns the whole site.Five vendors, five points of contact, and nobody whose job it is to notice when the schedules don't line up.
- Access gets sorted out too late.Guard coverage, store hours and change-order approvals get figured out after a crew is already standing outside. If the store team works in Spanish and the crew lead doesn't, everything takes longer.
- You hear about the slip after it happens.Wave-level reporting hides a store-level problem until it is already a schedule problem.
- Nobody on site can make a call.A field decision waits on three approvals up three separate chains, so it waits until next week.
What we cover, and who actually does it.
Every line below runs under one contract and one PM. Where the work is done by a trade partner, it says so.
| Scope | What it covers | Delivered by |
|---|---|---|
| Structured cabling & network | Cat6/6A runs, MDF and IDF build-out, rack and stack, Wi-Fi infrastructure, terminations tested and labeled | Cabling partners, One Layer PM |
| POS & payment deployment | Terminal staging and kitting, lane and self-checkout installs, payment-device swaps with chain of custody, go-live support | One Layer field |
| RFID installation | Antenna and reader installs, shielding infrastructure, commissioning and read-rate verification store by store | One Layer field |
| Security & EAS | EAS pedestals, deactivators and detachers, IP cameras and access control to loss-prevention spec | Security partners, One Layer PM |
| Electrical & fixtures | Power and data drops, millwork, fixture and furniture build-out | Licensed EC & millwork partners |
| Inventory & asset control | Serialized asset register, handheld and scanner fleets, overnight cycle counts, decommission and asset recovery | One Layer field |
| Site readiness & store comms | Site surveys, access and guard scheduling, store notification and day-of coordination in English or Spanish | One Layer PM |
| Rollout & program management | Wave planning, vendor scheduling, store-by-store tracking, pilot before every wave | One Layer PM |
After the install, the same team keeps it running.
Break-fix, spares and a current record of every device in every store. Response windows below are our standard baseline; the numbers that go in your contract are set per program and per market before the first ticket.
| Tier | Condition | Baseline target |
|---|---|---|
| P1 | Store down, payments down, or all self-checkout offline | On site 4 hrs metro / next business day secondary, resolve 4–8 hrs |
| P2 | Single lane or self-checkout down, back office, degraded network | On site same day, resolve within 24 hrs |
| P3 | Printers, scanners, peripherals, cosmetic | On site next business day, resolve within 2 days |
| Sweep | Scheduled quarterly visit: PCI device inspection, UPS batteries, EAS gates and RFID readers tested, asset inventory refreshed | 1 visit per store per quarter, flat rate per store |
Active programs reach dispatch at service@onelayerfield.com or inside your own ticketing platform. Remote triage runs before every dispatch, so the truck roll that happens is the one that fixes it. First-time fix, no-show rate and closeout acceptance are measured from your first work order and reported monthly. Those are your program's numbers, not an industry average.
The paperwork side, before you ask.
| Insurance | Certificate of insurance issued to your entity, limits confirmed before mobilization. Additional insured and waiver of subrogation on request. |
| Techs | Background-checked, photo ID verified on site, badge and guard escort handled as part of site readiness. |
| Payment devices | Serialized tracking and tamper-seal handling, chain of custody documented per device. |
| Decommission | NIST 800-88 data destruction, certificates issued per asset, recovery documented. |
| Closeouts | Photo-documented to a written standard, serials logged, delivered per store, not per wave. |
| Systems | We work inside your ticketing platform. ServiceNow, ServiceChannel, Corrigo, Jira, Field Nation, or email and CSV. |
| Documents | Scopes, closeouts and store communication available in English or Spanish. |
How we staff a rollout.
One Layer is not a shop with a fixed headcount waiting for work. It is a program-management core plus a vetted bench of trade partners, sized up for a ten-store refresh or a two-hundred-store rollout and scaled back down when the program ends. You get the crew the work needs that month, not whoever happens to be on staff.
The bench is not cold-sourced. It comes from electrical, cabling, security and millwork contractors our leadership has worked with directly across 20 years of multi-site rollout programs for national retail chains, including RFID shielding installations across fleets of several hundred stores. The relationships are proven. The company running them is new, and we would rather say that than pretend otherwise.
Every site runs the same sequence: survey it, line up the trades and confirm access, execute with one PM on point, then walk it again against spec before we close it out.
We do not take residential work, single-device service calls, or anything we cannot staff to the standard above.
Send us a wave, an install, or a store list.
You get a written plan back in two business days: scope by trade, who does each part, the schedule, the access requirements, and what we need from your team. If it is not a fit, we will say so in the same two days.
projects@onelayerfield.com
Active programs & service tickets service@onelayerfield.com
Programs: US, Canada, Mexico Working languages: English, Spanish
Quotes returned in 2 business days
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